Refund & Cancellation Policy

You may cancel an order free of charge at any time before it has been dispatched for delivery, by contacting us at hello@kloudsolar.com or on WhatsApp/phone. Once an order has been dispatched, it is treated as a return under Section 2 below. Where installation has already begun, cancellation may be subject to a deduction for work and materials already committed.

You may return a product within 7 days of delivery for a refund or exchange, provided it is:

• Unused, uninstalled, and in its original condition
• In its original packaging, with all accessories, manuals, and free items included
• Accompanied by your order number or proof of purchase

If a product arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos of the issue, and we will arrange a free replacement, repair, or refund — whichever is appropriate.

The following are not eligible for return once delivered or installation has begun:

• Products that have been installed, wired into a property, or physically modified
• Products marked as final sale or clearance at the time of purchase
• Products showing damage caused after delivery, misuse, or unauthorized repair

This does not affect your right to a repair, replacement, or refund for a product that is defective or was misrepresented at the point of sale, or your rights under the manufacturer warranty for your product.

Once a return or cancellation is approved, we process refunds to your original payment method — via Paystack, Flutterwave, or bank transfer — within 5–10 business days. Where a product needs to be inspected before a refund is approved, we will let you know the expected timeline. For paid installation, any refund excludes work already completed.

This policy covers returns and cancellations of an order. Faults that appear after your return window has closed are handled under the manufacturer or KloudSolar warranty stated on your product, not under this policy — see our Terms of Service.

Email hello@kloudsolar.com, message us on WhatsApp, or use our Contact page, with your order number and reason for the request. We aim to respond within 1 business day.